Terms of Service
Version in force as of May 1, 2026
1. Purpose
These terms of service (hereinafter the « Terms ») govern the contractual relationship between Eurasia Trading Sàrl, a Swiss limited liability company with registered office at Rue du Collège 16, 1325 Vaulion (Switzerland), registered with the Commercial Register of the Canton of Vaud under number CHE-148.614.767 (hereinafter the « Provider »), and any natural or legal person engaging its services (hereinafter the « Client »).
These Terms apply to all services provided by the Provider, to the exclusion of any other terms and conditions, unless expressly agreed in writing.
2. Services
The Provider offers consulting and implementation services in the following areas, on a non-exhaustive basis:
- Strategic consulting in digital marketing and acquisition
- Implementation and optimization of measurement and performance tracking systems (data tracking, web analytics)
- Consulting, design and development of e-commerce solutions
- Design, development and maintenance of web and mobile applications
- Consulting and support for digital transformation projects
The precise scope of services, expected deliverables, deadlines and schedule are defined in the quote or commercial proposal accepted by the Client.
3. Quotes and contract formation
Each service is the subject of a detailed quote, sent to the Client by electronic means. The quote specifies the nature of the services, the deliverables, the indicative deadlines, the price and the payment terms.
The quote is valid for thirty (30) days from the date of issue, unless otherwise stated. The contract is formed upon written acceptance of the quote by the Client, by return email or electronic signature. Acceptance of the quote implies unreserved adherence to these Terms.
4. Pricing and payment
4.1 Pricing
Prices are stated in Swiss francs (CHF) or in euros (EUR) depending on the nature of the project and the Client's preferences.
The price may be fixed (fixed-price project) or established on the basis of an hourly or daily rate (time-and-materials), as specified in the quote.
4.2 Payment methods
Payments may be made by the following means:
- Credit card (Visa, Mastercard, American Express) via the secure Stripe payment platform
- Bank transfer SEPA (eurozone) or SWIFT (international)
Unless otherwise stated in the quote, standard payment terms are:
- For projects above CHF 5,000: 50% upon order, balance upon delivery
- For other projects: payment within 30 days from the invoice date
- For recurring services (subscription, maintenance): monthly or quarterly direct debit, in arrears
4.3 Late payments
Any late payment shall result, without prior formal notice, in the application of default interest at the Swiss legal rate (5% per annum, art. 104 para. 1 CO), as well as the immediate suspension of ongoing services. Any collection costs are borne by the Client.
5. Performance deadlines
Deadlines indicated in quotes are given for guidance only. The Provider undertakes to implement the means necessary to meet these deadlines. Any delay attributable to the Client (late responses, deliverables not provided, deferred validation) results in an equivalent postponement of deadlines, without engaging the Provider's liability.
Cases of force majeure (within the meaning of Article 119 of the Swiss Code of Obligations) suspend the performance of the contract for the duration of the event.
6. Client obligations
The Client undertakes to:
- Provide the Provider, within the agreed deadlines, with all information, content, access and validations necessary for the proper performance of the services
- Designate a single point of contact with decision-making authority
- Pay invoices within the agreed deadlines
- Use the deliverables in accordance with their intended purpose and in compliance with applicable law
7. Intellectual property
7.1 Deliverables
Subject to full payment of the price, the Provider transfers to the Client the economic rights of use over the deliverables specifically created for the Client, within the framework and for the needs of the relevant project.
7.2 Reservations
Expressly excluded from the transfer:
- The Provider's pre-existing methodologies, know-how, tools, frameworks and libraries, which remain its exclusive property and may be freely reused
- Third-party components (open source software, libraries, SaaS services) integrated into the deliverables, which remain subject to their respective licenses
7.3 Commercial reference
Unless expressly objected to in writing by the Client, the Provider reserves the right to mention the Client's name and logo in its commercial references, on its website and in its communications.
8. Confidentiality
Each party undertakes to treat as strictly confidential all non-public information brought to its attention in the context of the performance of the contract, and not to disclose it to third parties without the written consent of the other party. This obligation continues for five (5) years from the termination of the contract.
9. Warranties and liability
9.1 Warranty
The Provider warrants the conformity of the deliverables to the validated specifications. In the event of a defect noted and notified in writing within thirty (30) days of delivery, the Provider will, at its choice, correct or replace the relevant deliverable at no additional cost to the Client.
9.2 Limitation of liability
The Provider's liability is limited to proven direct damages and shall not, in any event, exceed the total amount of services invoiced to the Client during the twelve (12) months preceding the event giving rise to the damage.
The Provider shall not be liable for indirect damages, including loss of business, loss of revenue, loss of data or damage to reputation, except in the case of gross negligence or willful misconduct.
10. Cancellation and refund policy
10.1 Cancellation before commencement
The Client may cancel an order before the actual start of work, by written notification to the Provider. In this case, the deposit paid is fully refunded, less any costs incurred on behalf of the Client (license purchases, domain names, etc.).
10.2 Cancellation during the project
In the event of cancellation after the start of work, the Client shall pay:
- The time actually spent by the Provider up to the date of notification, valued at the agreed hourly or daily rate
- Any non-recoverable external costs incurred
Any remaining balance of the deposit is refunded to the Client within fourteen (14) days.
10.3 Services delivered and validated
Services delivered and validated by the Client are non-refundable, being custom services performed in accordance with the specifications.
10.4 Refund methods
Refunds are made by the same payment method as the original payment (credit card via Stripe, or bank transfer). Processing times by banking institutions may add five (5) to ten (10) business days to the stated timeframe.
11. Termination
11.1 Termination for breach
In the event of a serious breach by either party of its contractual obligations, not remedied within thirty (30) days following an unsuccessful written formal notice, the other party may terminate the contract automatically, without prejudice to any damages.
11.2 Termination for convenience
Recurring services (subscription, maintenance) may be terminated by either party with three (3) months' written notice, unless otherwise stipulated in the quote.
12. Data protection
The processing of personal data in connection with the performance of the contract is governed by the Provider's Privacy Policy, available at https://eurasiatrading.ch/en/legal/privacy.
13. Subcontracting
The Provider reserves the right to use subcontractors for the performance of all or part of the services, under its full responsibility. Any subcontractors are bound by the same confidentiality obligations as the Provider.
14. Force majeure
No party shall be held liable for a breach of its obligations resulting from a case of force majeure within the meaning of Article 119 of the Swiss Code of Obligations, including: natural disasters, armed conflicts, pandemics, decisions of public authorities, major failures of telecommunications or energy networks.
15. Severability and amendments
If any of the provisions of these Terms were declared null or inapplicable, the other provisions would retain their full validity.
The Provider reserves the right to modify these Terms at any time. The applicable version is the one in force on the date of acceptance of the quote by the Client.
16. Governing law and jurisdiction
These Terms are subject to Swiss law, to the exclusion of conflict-of-laws rules.
Any dispute relating to their interpretation or performance shall be submitted to the exclusive jurisdiction of the courts of the Canton of Vaud (Switzerland), subject to appeal to the Swiss Federal Court.
Eurasia Trading Sàrl · Rue du Collège 16, 1325 Vaulion (Switzerland) · CHE-148.614.767
Version: May 2026